Help Center

After your payment has been verified, your order will be processed within 34 hours. Orders placed after 13:00, on weekends or public holidays will be shipped the next working day. If you order after 13:00 on a Friday, your order will probably be shipped the following Monday.

We only ship within the EU. There are no customs duties and taxes.

You can find the exact shipping costs by country in our shipping conditions: Shipping

After your order has been processed, you will receive your tracking link by email or SMS. We recommend that you create a customer account with us to track your order directly in your account and collect loyalty points for every €1 spent.

You can track your order via your account page.

Your 100% satisfaction is important to us. We offer a 7-day return and exchange policy:

If a product is damaged in a delivery or was faulty - we offer a 100% refund. Timing: We have a 7-day return & exchange policy from the day the item is received. To be eligible for a return, the item must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please contact our customer support directly using the chat window at the bottom left here: Customer Support

You will receive an order confirmation by e-mail as soon as you have made your purchase. Please check your spam folder and contact us immediately if this is not the case. You may have mistyped your e-mail address. Your e-mail address is important for all further information about your order, e.g. for tracking your shipment.

Your shipping confirmation will be sent to you as soon as your parcel has left our warehouse. In the shipping confirmation you will find the link to the tracking system. You can also receive your tracking information by text message if you leave your phone number with us at the checkout. Please note our processing times of 1-3 working days.

Have you received a shipping confirmation without a tracking number? Then your shipping address contains missing or incorrect shipping information. In this case, customer service will contact you regarding your address.

Unfortunately, it is not possible to change orders that have already been processed. Please note our return policy. If you have made a mistake with your order (e-mail address, delivery address, etc.), please contact us immediately so that we can make changes in good time.

In the unlikely event that you have received the wrong product/order, please contact our customer service with the following information:

1. your order number

2. a photo of the order you received.

Contact us here: Customer service

We accept:

Credit card: VISA/MASTERCARD

Klarna: Instant bank transfer, Invoice

Coinbase: BTC/BTCH/ETH/LTC

Bank transfer

Please note that 3DS Secure is required for credit card payments. If your credit card does not have 3DS Secure implemented, it will be declined when you try to pay. For more information, please contact your local bank.

Nicotine pouches are the new and modern way to consume nicotine without using tobacco or compromising on taste. The products contain no tobacco, but nicotine extracted from the Nicotiana Tabacum plant. A unique blend of natural fibers, fresh flavors, nicotine extract and a small amount of gum base makes the pouches optimally soft and fits discreetly under your lip.

For anyone who wants to stop smoking, is looking for a healthier alternative or simply wants to experience smoke-free nicotine enjoyment.

First-time users may experience a slight burning sensation under the lip, which gradually subsides as the body's oral system becomes accustomed to the product. However, our customers love the slight burning and tingling sensation.

The effect of our pouches lasts for about an hour. However, most users like to enjoy them for between 20 and 40 minutes.

Room temperature is ideal. Even better is cool storage, e.g. in the fridge, so that the products stay fresh for up to 1 year.

Yes, of course! All our nicotine pouches are small, discreet and smokeless, which means they can be used anywhere - in a meeting with your boss, in the bar or on an airplane.

Yes, 100%.