Right of withdrawal

Returns

Your 100% satisfaction is important to us. We offer a 14-day return and exchange policy:

If a product is damaged in a delivery or was faulty - we offer a 100% refund. Timing: We have a 14-day return & exchange policy from the day the item is received. To be eligible for a return, the item must be unopened, unused, undamaged and accompanied by proof of purchase. For returns, please send an e-mail to support@snuzone.com with the subject line "Returns" and include your order number, name and reason for return. The seller will provide the customer with instructions on where to send the returned goods. Please note that the customer is responsible for the shipping costs of the returned items. When the returned item has been received and inspected, the customer will receive a confirmation email informing them of the status of the refund. If the refund is approved, it will be processed and a credit will be automatically applied to the customer's credit card or original payment method shortly thereafter.

 

Right of withdrawal
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. by e-mail).

Consequences of withdrawal:

If you cancel your purchase, we must refund all payments we have received from you, excluding delivery costs and return costs, immediately and at the latest within fourteen days of the day on which we receive and inspect the goods.

The standard amount (see shipping conditions) is used for the delivery costs, not a reduced delivery price. The return costs are to be borne by the buyer. The costs for the return shipment amount to € 5.00. This amount will be deducted from the refund amount.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

If you make use of this option, we will send you a confirmation of receipt of such a withdrawal without delay (e.g. by e-mail). You must return the goods to us immediately and in any case within 14 days at the latest. You shall bear the direct costs of returning the goods.

Refund (if applicable)
Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Delayed or missing refunds (if applicable)
If you have not yet received a refund, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to be officially posted. Then contact your bank. It often takes some time for the refund to be posted.
If you have done all this and still have not received your refund, please contact us at support@snuzone.com.

Special offers (if applicable)
Only regular priced items can be refunded, unfortunately promotional items cannot be refunded.

Minors
We conduct a strict age verification process where the customer must be physically present and provide identification in order to receive their first order. If our delivery partner discovers that the recipient is underage, they will not be able to legally deliver the package and it will be sent to Snuzone returned.
All costs (delivery costs, return costs, processing costs) will be charged to the customer, up to a maximum of € 25.00.